First of all, thank you for choosing Petrek and supporting a 100% NZ owned and branded product.
When you first receive the tracker, make sure you select and read through the setup GUIDES BELOW including information for overseas users as it will help you understand and make full usage of your new Petrek or PetFinder purchase.
It is vital that you read and understand how your tracker works to prevent pet loss. Each guide will show you how to download the Apps required to make use of some of our trackers. Apps are available for newer Android and iOS (iPhone) compatible smart phones only.
Always take the tracker outside and turn it on before you download and go through the app. Otherwise the tracker may show the last location where it was last tested which is normally in Taiwan. From time to time our technician will do random tests here so it may show as being in Whenuapai, Auckland.
However once credit is added and the tracker is taken outside in the open and turned on it should show up as being in your approximate location once your app is setup. If not, go for a drive as the tracker will not update if reception is not strong enough which is common for some front yards!
Remember! All GPS trackers will not be accurate when indoor, under shelters or when it is wedged between your pet's neck and the ground or against a wall. This is due to current GPS technological limitations, however the tracker becomes more accurate when it is on the move and out in the open, which would be the scenario for 99% of pets when they decide to wander.
It is vital that before you start using our trackers, please read and understand the fine prints of your product in it's product page and don't forget to read our Refund/Warranty T&C here:
For Australian users, please go directly to www.trackall.com.au and follow the setup videos.
For New Zealand and Overseas guides please check below.
PetFinder LR Multi - Setup Guide - Click Here
Petrek GPS - Setup Guide without SIM - Click Here
(If you did not purchase the extra Vodafone SIM off us)
Petrek GPS - Setup Guide With SIM - Click Here
(If you purchased a SIM and setup pack from us or have already got a SIM pack in your packaging box)
Petrek 3G - Setup Guide - Click Here
Petrek 3G - Overseas user Guides (Anyone outside of New Zealand) - Click Here