Petrek 3G Guide
When you first receive the tracker, make sure you read through this guide and watch the video guide at the bottom to understand how to turn the tracker on/off, charge and usage of the app. Ideally the user guide provided will also explain the basics of these procedures but the video would be clearer for most.
IMPORTANT: Before you go through the video and instructions. Call Vodafone and quote them the number (021 XXX XXXX) on your Vodafone sim pack, ask to setup a pin first so you can add into your online account to top up. If you don't have an online account, simply top up via credit card over the phone and put a notice on your phone to check credit on within the next 10-12 months. A $20 credit should last you up to a year. You could top up with $10 too but make sure you check the balance after 6 months.
After adding credit and going through the video make sure you the your Petrek 3G is turned on and outside with a clear view of the sky.
Please make sure you read our FAQ below if you are unsure of the logic and usages.
For example, once in power saving mode you need to wait up to 15 minutes to have it change back to normal or urgent due to battery saving techniques. Geo-fencing only triggers on each update, so if it's on normal mode (5min) then you will be alerted once every 5 min if the app detects the tracker is out of the boundary.
Remember! The tracker only works best when outdoors as GPS signal cannot get indoors and thus accuracy is anywhere from 0.5 to 30 metres! Always go to http://www.pettracking.co.nz/pages/frequently-asked-questions and read about “GPS accuracy” If you get a purple icon on your updates, that means the tracker is indoors and it's showing you the nearest cell tower, so make sure LBS assist is disabled so you only get updates when there is GPS signal.
Please go through the initial setup guide and then choose the correct video for iPhone or Android to setup your iPet App.
If your package came with a stretchable silicon/rubber extension for big collars please click here https://pettracking.co.nz/pages/petrek-3g-large-collars