Petrek 3G Guide
When you first receive the tracker, make sure you read through this guide and watch the video guides at the bottom to understand how to turn the tracker on/off, charge and usage of the app. Ideally the user guide provided will also explain the basics of these procedures but the video would be clearer for most.
Always take the tracker outside and turn it on before you download and go through the app. Otherwise the tracker may show the last location where it was last tested which is normally in Taiwan. From time to time our technician will do random tests here so it may show as being in Whenuapai, Auckland. However once credit is added and the tracker is taken outside in the open and turned on it should show up as being in your approximate location once your app is setup.
IMPORTANT: Before you go through the video and instructions. Go to https://www.vodafone.co.nz/myvodafone/ng/topup-or-pay/ and type in the number (021 XXX XXXX) on your Vodafone sim pack to add a $20 credit. Put a notice on your phone to top up again within the next 12 months. A $20 credit should last you up to a year but do make sure you top up within 12 months or the SIM will become inactive and will require you to send the tracker back to us to fit a new activated SIM in.
After adding credit and going through the video make sure you the your Petrek 3G is turned on and outside with a clear view of the sky.
Please make sure you read our FAQ below if you are unsure of the logic and usages.
For example, once in power saving mode you need to wait up to 15 minutes to have it change back to normal or urgent due to battery saving techniques. Geo-fencing only triggers on each update, so if it's on normal mode (5min) then you will be alerted once every 5 min if the app detects the tracker is out of the boundary. The modes will only change if the tracker is moving and has the signals it requires to work. So if you are switching back from power saving mode or any other mode but your cat/dog is currently indoor or somewhere with no Mobile + GPS reception then there will always be a delay till it moves out from under a building etc.
Remember! The tracker only works best when outdoors as GPS signal cannot get indoors and thus accuracy is anywhere from 0.5 to 30 metres! Always go to http://www.pettracking.co.nz/pages/frequently-asked-questions and read about “GPS accuracy” If you get a purple icon on your updates, that means the tracker is indoors and it's showing you the nearest cell tower, so make sure LBS assist is disabled so you only get updates when there is GPS signal.
Please go through the initial setup guide and then choose the correct video for iPhone or Android to setup your iPet App.
If your package came with a stretchable silicon/rubber extension for big collars please click here https://pettracking.co.nz/pages/petrek-3g-large-collars
IMPORTANT NOTICE: The video below shows you how to download the older version iPet App. The new version iPet app is currently out for iPhone but can be a bit buggy depending on your iPhone version, so we recommend that you first download the iCare app (identical to the app shown in the video below. You can click and download the iCare app from your iPhone from the link below before clicking and carrying on with the video guide.