Setup

Thank you for choosing Petrek and supporting a 100% New Zealand-owned and operated brand.

Before using your tracker or downloading the app, please select your model below and follow the setup guide carefully. The guide contains important instructions for both New Zealand and overseas users and will help you get the best performance from your Petrek or PetFinder tracker.

For Petrek GPS models, the first step is to activate/credit the included SIM card as explained in the setup guide. Once completed, charge the tracker, take it outdoors and switch it on before setting up the app.

The app may initially display the tracker’s last testing location in our factory in Taiwan, Once the tracker is activated and taken outdoors, it should update to your approximate location within a few minutes. If it does not update, try driving with it to an area with better mobile reception.

Please remember that GPS accuracy may be reduced indoors, under shelter, near buildings, or when the tracker is pressed against your pet, the ground or a wall. GPS works best outdoors in open areas while the tracker is moving.

Please test and familiarise yourself with the tracker before relying on it to locate your pet.

Before using your tracker, please read the terms and fine print on the product page and review our Refund and Warranty Terms & Conditions.
https://www.pettracking.co.nz/10780896/policies/refund-policy.html?locale=en

For Australian users, please go directly to www.trackall.com.au and follow the setup videos.

For New Zealand and Overseas guides, please check below.

Petrek GPS4 Max  - Setup Guide - Click Here

Petrek GPS4 (OneNZ SIM Version) - Setup Guide - Click Here

Petrek GPS (2G) (2012-2016 version) - Setup Guide With SIM - Click Here

Petrek 3G - Setup Guide - Click Here

Petrek 3G - Overseas user Guides (Anyone outside of New Zealand) - Click Here

*Please note 2G & 3G network has been disconnected in both New Zealand & Australia. Contact us if you have a 2G or 3G version and we can provide a trade-in/upgrade discount.